CORPORATE
Our Quality Policy
As TÜBİTAK BUTAL, we operate as an "R&D Support Unit" focused on enhancing and sustaining our country's scientific and technological competitive edge. Our fundamental quality policy is to be among the leading laboratories with international competence in the fields of testing, analysis, and inspection.
We are committed to providing our services in accordance with principles of confidentiality, neutrality, accuracy, speed, and reliability. Customer satisfaction is the cornerstone of our business. In this context, our goal is to perform all tests and analyses with high precision and accuracy, meet requests in a timely manner, and continuously improve the organization's performance. In this way, we aim to achieve 100% customer satisfaction.
We believe in teamwork and mutually beneficial relationships as values to create an efficient, flexible, and customer-oriented organizational structure. Embracing a customer and process-oriented perspective, we manage our work and resources to gain customer trust and reach self-sufficiency and unconditional customer satisfaction.
By maintaining our commitment to research and development, we enhance our technological capabilities and make our quality objectives understandable and applicable in all our units. This forms the basis for elevating our customer-centric service approach to a significant position in the international arena.
Customer Satisfaction Policy
Our fundamental principle is to ensure accurate and timely information flow between our customers and employees to maintain lasting customer satisfaction. We ensure that all our employees are customer-oriented. We communicate to all employees whether customer requirements are met and continuously measure and evaluate customer expectations. We record every compliment, suggestion, complaint, and objection, ensuring their follow-up, and focus on continuous improvement to enhance customer satisfaction.
Environmental Policy
We adhere to national and international environmental legislation and continuously improve environmental risks. We use energy efficiently, control waste generation, and support recycling efforts. We enhance our employees' awareness of environmental issues and minimize potential accidents that could harm the environment.
